发明名称 |
System and method for providing customer support on a user interface |
摘要 |
Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly “streamed” into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity. A computer implemented method for providing customer support comprises receiving, by a touchpoint device, identification information from a user of the touchpoint device; receiving the identification information; providing an electronic document to the user; receiving an input from the user requesting a session with a representative; selecting a representative based at least in part on the electronic document; providing information about the electronic document to the representative; and establishing a connection between the representative and the touchpoint device. |
申请公布号 |
US8830291(B2) |
申请公布日期 |
2014.09.09 |
申请号 |
US201113082612 |
申请日期 |
2011.04.08 |
申请人 |
Citibank, N.A. |
发明人 |
Kay Christopher E.;Lising Sam;Kobe Tim |
分类号 |
H04N7/14;H04N21/4788;H04N21/478 |
主分类号 |
H04N7/14 |
代理机构 |
Dentons US LLP |
代理人 |
Sophir Eric;Dentons US LLP |
主权项 |
1. A computer implemented method for providing customer support comprising:
receiving, by a touchpoint device, identification information from a user of the touchpoint device; receiving, by a server, the identification information; providing an electronic document to the user; receiving, by the server, information inputted by the user into the electronic document; after receiving the information inputted by the user into the electronic document, receiving, by the server, an input from the user requesting a session with a representative; selecting, by the server, a representative based at least in part on the electronic document; providing the information inputted by the user into the electronic document to the representative; and establishing a connection between the representative and the touchpoint device. |
地址 |
New York NY US |