Persistent format conversions

摘要

Methods, systems, and apparatus, including computer programs encoded on a computer-readable storage medium for persistent format conversions. One of the methods includes receiving an original communication to be routed from a first user to a second user, wherein the original communication is received in a first format; converting, based a format conversion rule, the original communication into a second, different format; routing the original communication to the recipient in the second format; receiving a response communication related to the original communication and to be routed from the second user to the first user; and based on determining that the response communication is responsive to the original communication, converting the response communication into the first format prior to routing the communication to the first user.

主权项

1. A method comprising:
receiving a current communication in a current format, the current communication relating to an original communication that was routed in a different format; determining that the original communication was converted from an original format to the different format prior to being routed in the different format; and converting the current communication from the current format into the original format prior to routing the current communication to a recipient based on determining that the original communication was converted from the original format to the different format prior to being routed.