发明名称 |
System and method for text messaging for emergency response |
摘要 |
Systems and methods are provided to guide an emergency dispatcher in responding to emergency communications. The systems and methods may allow the dispatcher to use one or more of a plurality of different communication methods to communicate with a person needing assistance, such as by sending and receiving SMS/MMS messages. The systems and methods can include an emergency police, emergency fire, and/or emergency medical dispatch protocol configured to facilitate rapid, uniform, and consistent handling of communications. The emergency dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the person needing assistance. The emergency dispatcher may be able to easily send preprogrammed inquiries to the person needing assistance via SMS/MMS message and provide their responses to the emergency dispatch protocol quickly and/or automatically. The dispatch protocol may facilitate quick deployment of responders even if the person needing assistance cannot talk and/or hear. |
申请公布号 |
US9319859(B2) |
申请公布日期 |
2016.04.19 |
申请号 |
US201414169302 |
申请日期 |
2014.01.31 |
申请人 |
|
发明人 |
Clawson Jeffrey J. |
分类号 |
H04M11/04;H04W4/22;H04M3/51;H04L12/18;H04W4/12;H04L29/08;H04M3/42 |
主分类号 |
H04M11/04 |
代理机构 |
Stoel Rives LLP |
代理人 |
Thompson John R.;Stoel Rives LLP |
主权项 |
1. A computer-implemented method for guiding a dispatcher when communicating with a person needing assistance via a communication device regarding an emergency incident and for dispatching an emergency dispatch response to the incident, the computer-implemented method comprising:
presenting, on a dispatch center computer device, a pre-scripted interrogation comprising a plurality of preprogrammed inquiries for the dispatcher to present to the person needing assistance in order to systematically obtain a description of the incident, wherein the description of the incident comprises responses by the person needing assistance to the plurality of preprogrammed inquiries; automatically sending, using the dispatch center computer device, at least one preprogrammed inquiry to the person needing assistance as an SMS/MMS message responsive to a dispatcher input at the dispatch center computer device without the dispatcher copying and/or transcribing the at least one preprogrammed inquiry; receiving, on the dispatch center computer device, input representative of the responses by the person needing assistance to the preprogrammed inquiries of the pre-scripted interrogation; determining automatically on the dispatch center computer device a determinant value from one of a plurality of pre-established determinant values based on the input representative of the responses by the person needing assistance to one or more of the plurality of preprogrammed inquires; and generating an emergency dispatch response by emergency responders based on the determinant value. |
地址 |
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